Ett nytt mail till John Knibbs International om min defekta stock

Provmonterad på mitt vapen, ja - det är precis så illa som det ser ut..
Idag skickade jag ytterligare ett mail till Mark Knibbs på JKI i brist på respons från gårdagens mail.
Det nya lyder som följer:
Mark,
Awaiting your response on my complaint about getting a cracked stock I tried the stock on my rifle and as I suspected the crack will worsen when the action is fitted into it. The tension by the screws holding the rear stock to the action seem to put a lot of stress on the crack. In my point of view the stock is defective and for me - not usefull.
I would wish to have another stock instead, if this also will be a second hand stock, minor scratches is no issues but no splinters, cracks or other major defects - please use good judgement and common sence..
If this is not possible I would like to have a complete refund, including the cost for shipments.
Any suggestions?
Best regards, Johnny
(I include a pic of the stock, fitted to the rifle)